• As a user, you may cancel an order placed by you before the order enters the “billed” stage. For any permitted cancellations, we will initiate a refund, if any, made by you under the relevant order within approximately 48-72 hours.
    • Orders may be cancelled by the Company in any of the following cases: (a) if it is suspected that a customer has undertaken a fraudulent transaction, or (b) if it is suspected that a customer has undertaken a transaction which does not conform to or violates these Terms of Use/User Agreement, or (c) in case of unavailability of product(s), or (d) for any reason outside the control of the Company, including causes for delivery-related logistical difficulties. For such cancellations, the Company will initiate a refund, if any, made by you under the relevant order within 72 hours.
    • Further, while precautions are taken to ensure accuracy of product specifications, the details of a product as reflected on the Marketplace may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company by third-party sellers and in such an event, you shall be notified as soon as such error comes to the notice of the Company. In such an event, the Company reserves the right to cancel your order and grant credit/coupon for the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on the Marketplace.
    • We maintain a list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.

    Returns & refunds

    • Products once delivered are non-returnable, except in case the same are damaged, defective, expired or incorrectly delivered and you are requested to read the return policy of each  product listed at the Kichnam Platform before raising any request for return or refund.
    • All refunds for returns and cancellations will be processed within seven (7) days from the date of return of the product subject to satisfactory checks and the refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, refund amount will reflect in Your account based on respective banks policies. Refunds for products purchased on cash on delivery basis shall be refunded by way of promotional codes which shall expire after thirty (30) days from the date of issue of such promotional codes. Users can opt-in for a promotional code refund for online payments as well. Refund can not be transferred back to any other payment method once the promotional code is initiated.
    • All other promotional codes issued by Company to Customers shall expire within seven (7) days from the date of its issue.
    • Unless otherwise stated and/or as mutually agreed between the Company and Customer, for payments made through electronic means such as debit card, credit card, net banking, wallet etc. the refund shall be made using the same payment mode.
    • All refunds shall be made in Indian Rupees only.



    Unified Payments Interface (UPI) is an instant real-time payment system developed by National Payments Corporation of India facilitating inter-bank transactions. The interface is regulated by the Reserve Bank of India and works by instantly transferring funds between two bank accounts on a mobile platform

    • UPI is built over Immediate Payment Service (IMPS) for transferring funds
    • UPI would appear as a separate tab on the Payment Options page on your android application
    • Once you click on the UPI option, it will scan your device to find out the UPI apps on your phone
    • You can choose one of the apps to pay for the order and complete the transaction

    Refund against the transaction (if any) would be reflected in your respective account within 5-7 working days post initiation