Welcome to Kichnam.com . Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.kichnam.com, purchase our products, or communicate with us through digital channels including Email, SMS, WhatsApp, RCS, Voice calls, or other messaging services.

By using our Website or services, you agree to the collection and use of information in accordance with this Privacy Policy and our Terms of Use.

1. Scope of This Policy

This Privacy Policy applies only to websites, products, and services owned and operated by Kichnam. Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their privacy policies separately.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information when you register, place an order, subscribe to communications, or contact us, including:

• Name
• Email address
• Mobile number
• Shipping and billing address
• Company details (if applicable)
• Communication preferences
• Account login credentials

2.2 Financial Information

When you make a purchase, we may collect payment-related information such as credit/debit card details or other payment identifiers. Payment information is processed securely through authorized payment gateways and is not stored on our servers unless required by law.

2.3 Technical & Usage Information

We automatically collect non-personal information such as:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Cookies and usage analytics

2.4 Communication Data

When you interact with us via SMS, WhatsApp, RCS, Email, or Voice, we may collect:

• Message content and templates
• Sender IDs, headers, and metadata
• Opt-in / consent records
• Delivery and engagement logs

3. How We Use Your Information

We use the collected information to:

• Process orders and deliver products
• Provide customer support
• Manage user accounts and registrations
• Send transactional messages, order updates, and service notifications
• Send promotional communications
• Improve website functionality and user experience
• Conduct analytics and research
• Maintain audit logs and comply with regulatory requirements

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• User consent
• Performance of a contract (order fulfillment)
• Compliance with legal and regulatory obligations
• Legitimate business interests

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only under the following circumstances:

5.1 Service Providers

We may share necessary information with trusted third parties such as:

• Payment processors
• Shipping and logistics partners
• Email and messaging service providers
• Cloud hosting and analytics providers

These parties are contractually obligated to use your information only to provide the requested services.

5.2 Regulatory & Legal Authorities

We may disclose personal information if required to do so by law, regulation, court order, or governmental authority, or to protect our legal rights and prevent fraud or misuse.

5.3 Non-Personal Information

Aggregated or anonymized data may be shared with partners for analytics, research, or marketing insights.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Enable secure login and shopping cart features
• Analyze traffic and usage patterns

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Public Content and User Submissions

Any information you voluntarily post on public areas of the Website (such as reviews, comments, or forums) becomes publicly accessible. We are not responsible for how others may use such information.

8. Data Security

We implement industry-standard security measures including:

• SSL encryption
• Access controls
• Firewalls
• Secure payment gateways
• Regular system monitoring

While we strive to protect your data, no method of transmission over the internet is 100% secure.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, tax, and regulatory obligations
• Prevent fraud and resolve disputes

10. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Correct or update your information
• Request deletion or deactivation of your account
• Withdraw consent for marketing communications

You can manage your account details through your profile or contact us directly.

11. International Users

If you access Kichnam.com from outside India or the United States, your information may be transferred to and processed in countries with different data protection laws. By using our services, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified via email or website notice. Continued use of the Website after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Kichnam Spices
Address: 303, Ka Kha, Kudi Khera Rd, Dhoom Manikpur, Dadri, Uttar Pradesh 203207
Email: esale@spicekichnam.com
Phone: +91-9311410769